Refund & Cancellation Policy
Panda Scientist takes pride in offering customized packaging and printing solutions tailored to meet our clients’ specific needs. We understand the importance of receiving products that match your exact specifications and standards. In the rare event that your order does not meet your expectations, we have the following returns and refund policy:
Reporting Issues
If you find that the delivered products differ from your requested specifications or contain defects, please contact us at [email protected] within 3 working days of receiving your order. It is crucial for us to address any concerns promptly to ensure your satisfaction.
Reprint Policy
In cases where a product defect or discrepancy is due to an error on our part, Panda Scientist will offer a free reprint of the order. The determination of such faults will be made by our dedicated management team.
Return Process
To initiate a return, the full order must be shipped back to us within 7 working days. The return shipment should be accompanied by appropriate documentation or evidence of the product defects, including digital photographs. This helps us to understand the issue and reprint your order accurately.
Return Shipping Cost
The cost of returning the product must be borne by the customer. We recommend using a traceable shipping method to ensure the safe and documented delivery of your return.
Chargeback Policy
A chargeback option is not available. However, if the error is acknowledged to be on our side, a full reprint will be provided. In cases where the fault lies with the client but a reprint is still requested, a chargeback will be issued after deducting the costs for product setup and shipping.
Client Responsibility
It is the responsibility of the client to ensure that the specifications and requirements sent to us are accurate and complete. Panda Scientist is committed to fulfilling your order as per the provided details.
Cancellation Policy
Orders can be cancelled within 4 hours of proof approval, incurring a fee of $25 and 5% of the total order amount. Cancellations after 24 hours will be charged 50% of the total order value to cover time and resources used. Cancellations beyond the 24-hour window are not guaranteed.
Contact and Support
For any queries or assistance regarding our Returns & Refund Policy, please reach out to our customer support team at [email protected]. We are here to help ensure your complete satisfaction with our products and services.